I’m starting to worry, a little bit, that maybe I’ve gotten myself into an unhealthy relationship. And I’m just as surprised as you are, because I am—by all accounts, if I do say so, myself—a strong and independent woman with a clear sense of right and wrong and personal boundaries. If anything, I’m usually TOO quick to dismiss someone for having transgressed in a way that is (to me) insurmountable.
And that’s why I find myself really puzzled by my current situation. I mean, love is a beautiful thing. When you love someone, and they love you back, you’re supposed to be good to each other, right? That’s what it’s all about? I do for you, you do for me, together we are happier, stronger, our best selves, etc.?
You all know I’ve already been through one extremely painful divorce. I just don’t think I can go through something like that again. Maybe that’s why I keep trying to work it out. I keep telling myself that it’s okay; it’ll get better; I’m just misunderstanding and really, no harm was meant.
Oh, did you think I was talking about Otto? This isn’t about him. He’s wonderful. Far better than I deserve, in fact, but let’s pretend I’m a better wife than I actually am so that he doesn’t figure it out. (Thanks!)
No, things are great with Otto. The problem I’m having is with AT&T. And I just can’t seem to understand how this happened.
Everything was beautiful, in the beginning. I mean, I’ve had an AT&T landline for years. DECADES! And while everyone around us got rid of their home phones in favor of cell phones and VoIPs, we steadfastly maintained that a reliable landline was the only way to go, with kids in the house. And they offered bundled services, and after years of dealing with Comcast (motto: “We can always break it more, and fix it less”), their reliable television and Internet services were a refreshing change.
That was the honeymoon period, I suppose.
After years of poor cell reception here at our house with Verizon, two years ago I scored us a couple of refurbished iPhones and we made the leap to AT&T. And I never once complained about our brave-little-toaster-esque iPhones, limping along at snail-like speed on the Edge network. The phones themselves were fine. The problem was that our house apparently sits in a cellular dead zone—our phones don’t work in the house.
Inside the house: 0 bars. Top of the driveway: full bars. Very curious.
We spoke to AT&T several times about this problem, and they always assured us that it had nothing to do with them. Because we love our iPhones (and maybe just a little because AT&T assured us they cared), we stayed with them.
This summer we got new! improved! iPhones, in part because we were assured that they had better antennae and our reception problems would likely be resolved. Well, um, HAHAHAHAHAHHAA. I still cannot use my cell phone in the house for anything except playing solitaire, which is truly useful as you may imagine.
So we called AT&T and said, “Well hi there, our new phones do not work any better, we still have lousy signal, and hey, we heard that you are giving away those 3G MicroCells to folks who have lousy coverage, could we maybe get one?” First Otto spent an hour on the phone trying to get one, after which he was told he needed to visit our local AT&T store to get one. So he went and spent TWO hours at the store and went round and round with them and in the end we still have no MicroCell, because they want us to pay for it even though it’s their stupid, sucky coverage that renders our phones useless. And even though plenty of people got them for free, some without even asking, and EVEN THOUGH we have a long, documented history with AT&T of having poor signal at our house.
And like a couple of battered women, Otto and I reassured each other that our iPhones are worth it, and AT&T is great in many other ways, and it’s okay, and we’ll get through it together.
Then last week we had a minor thunderstorm on Thursday afternoon. That night, my ex didn’t call the kids, which is unusual but not hugely so, as sometimes he misses a night. But then on Friday I got a positively indignant voicemail on my cell phone (the phone never rang, you know, on account of my NOT HAVING ANY SIGNAL HERE AT HOME) from him about how he’d like to “talk to his kids again!”, and that was how we figured out that Thursday’s storm had knocked out our landline. Apparently what happens if you call us is that the caller hears the phone ring and ring and ring and no one ever answers, which is understandably puzzling when the answering machine never picks up. (And if you are my ex it may lead you to conclude that we are purposefully tormenting you, because that’s what we do, you know.)
So Otto called AT&T (from outside!) to report the outage and ask for it to be repaired. No problem, said AT&T. We’ll have that fixed for you…
… by Wednesday. Could they at least change what happens when someone calls so that it would indicate the line isn’t working? No. Could they maybe forward our home phone to one of our cells so that at least it could go to voicemail? Nope, they couldn’t do that, either.
Today is Wednesday. We’ve been without a landline for a week. I can only assume that AT&T is terribly busy telling people who want free MicroCells to SUCK IT and that’s why no one is free to come fix our damn phone.
Yesterday I had to take Monkey out before Chickadee got home from school, and usually if I’m not going to be here when she gets home I leave her a note asking her to call my cell when she gets in. But because the phone wasn’t working, yesterday I just left her a note saying that the phone was still out and she should probably not burn the house down.
AT&T has been a part of my life for so long. We used to have something beautiful, you know? But maybe it’s time for me to leave them. I’m so confused.
If only I could call someone to talk about it. You know, if I had a phone that worked.