Continuing in their fine tradition of tackling my internet problems with alacrity, today TWO cable repair trucks showed up in my driveway. I was thrilled! I mean, I’m not really clear on why Comcast would be utilizing the buddy system (unless it’s a safety issue, what with people beating the crap out of useless repairmen who show up a week after the problem occurred), but I figured two trucks had to be good news. Right?
Two burly repairmen came inside and messed around with my computer and reported that my cable modem is fine. Which it was, at that particular moment. I recounted my litany of outages and they half-listened and nodded and said, “Well, we may have to send someone out during an outage to take a look. But I’m thinking someone should have a look outside.”
There was a pause. I believe I heard a cricket chirp.
“Ummmm… ‘someone’ should look outside? Isn’t that why you’re here?” I looked back and forth between their faces as they STARTED TO LAUGH.
“Oh, no. Not us. We’re inside guys.” (I wanted to ask if that meant they’d been declawed.) And they went to leave, assuring me that they’d tell Comcast to send someone out to have a look around outside. I peered out the window at their TWO TRUCKS.
One of the two trucks was a bucket truck. In case the customer had positioned their cable modem at the top of a cathedral ceiling, I guess.
I suddenly have a much clearer understanding of why my cable service costs so damn much. Imagine what it costs to send out two guys in two trucks just to turn my modem on and off and declare that they have no idea what’s wrong. If only they were outside guys! But alas, had they dared to have a look at the street pole, they might have been hit by a car or devoured by fisher cats.
So now I sit and wait for the next outage.
Also I am considering getting a job at the cable company, because they don’t seem to have to work very hard, and they get to drive those cool trucks.